Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

[Charlieboyoo]

I returned an upgrade I made cause I seen for the same money I could get the newer phone.O2 couldnt match it.So I thought by returning I go back to my old tariff.Apparently not.I to take out a new contract otherwise I'm overpaying for less data.Talk about trying to aggravate people,Platinum means nothing.in my opinion.

[Cleoriff]

@Charlieboyoo 

Apparently O2 will only put you back on your old tariff if it's still available.

That's the problem really.

[Charlieboyoo]

Well it is available,but they said they cant.I have to start again!To be honest I'm getting pretty annoyed with the behaviour.Its really frustrating.Its hit and miss who you speak to.

[Cleoriff]

@Marjo  can you offer any help here please? In theory if the tariff is still available and you want to revert back then you should be able to?

[Marjo]

Thanks for the tag @Cleoriff . I'm happy to double check with our Gurus @Charlieboyoo to see if there's anything we could do to help. I'll drop you a private message shortly to get a few additional details.

[Charlieboyoo]

No probs.Thanks