on 14-11-2019 18:33
Change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Items must be returned to where they came from.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 18-11-2019 09:23
Good morning @Ladylace, I hope the info above helped you understand how to proceed with your refund better, but do give us a shout if you need more help please
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