Return to O2

[surridge8]

Hi. I had a contract with O2 but obtained a PAC and switched provider (to BT mobile). I am still within my cooling-off period with BT and the signal is not as I expected so I want to transfer back to O2 on a SIM only deal.  How would I go about this? I have still not yet received my final bill from O2, so would I still need to pay the early termination fee even though I am returning to O2 for a new contract? I am unable to get a PAC code from BT yet to bring my number back (not sure why), but what is the best way to proceed if I want to re-join O2 with a new SIM only contract and keep my original number? I have ordered a new O2 sim (order number ms-315403807) but I had to use a different email address since it wouldn't accept my mobile number if I signed in as normal, so I had to make a new account. But if there is a way to come back to O2 with my original number (once BT give me a PAC) then I would like it all to be under my original account details. Thanks in advance.

[MI5 · Accepted solution]

@surridge8 

You need to wait 30 days before you can get a PAC from BT.
Once you have your PAC, you just need to give it to O2 and they will transfer your number back to your new contract.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Edit to add that you will still need to pay your final bill with O2 as you will be starting a new contract with them.

[surridge8]

Thank you for your quick response.

I am hoping that I can get a PAC code from BT before my cooling-off period ends. I thought it was 14 days but I am sure I saw somewhere that they do a 30 day money back guarantee (which means I can get PAC at 30 days). Might need to call them to make sure since I dont want a contract that I cant use.

Thanks again 

[MI5]

You're welcome