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Level 1: Joiner
Posts: 17
Registered: ‎11-06-2016
Accepted Solution

Return phone

I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have my real name? I'm not sure what to do now? I have paid the bill even though it was sent back straight away so I don't have a bill really? Any suggestions?
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Posts: 105,803
Topics: 554
Solutions: 13,929
Registered: ‎04-04-2012

Re: Return phone

You'll need to persevere with customer sevices and hope you get someone sensible to help you @graciebabe39

Best to call around 8 - 8.30am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,669
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: Return phone

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Level 1: Joiner
Posts: 17
Registered: ‎11-06-2016

Re: Return phone

Thank you.
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Level 1: Joiner
Posts: 17
Registered: ‎11-06-2016

Re: Return phone

Honestly, I can't remember.
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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: Return phone

Hey @graciebabe39, how are you getting on with this since you last posted? I hope everything got sorted in the end via customer service! Smiley Happy

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