Return new phone cancel new contract but stay

Lylla12 · ‎23-04-2020

I made a mistake. I received a text message from O2 saying that they no longer deal with Carphone Warehouse. My contract finishes in November and they said I could take out a new contract and get a new phone now and it would cost me nothing. I should have left it instead of taking out the new contract. I want to return the phone and cancel the new contract but does that mean I cannot stay? It's impossible to talk to them as it is only for upgrades and leaving. I don't know what to do.

MI5 · ‎23-04-2020

@Lylla12

Choose the leaving option.

You have 28 days to change your mind https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lylla12 · ‎23-04-2020

Would I be able to stay?

MI5 · ‎23-04-2020

@Lylla12

You can discuss your options on the call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Return new phone cancel new contract but stay

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived