Return my new phone

pedro84 · ‎03-04-2020

how do I go about returning my new s20 ultra 5g and cancel that agreement

jonsie · ‎03-04-2020

Is this in the 14 day change of mind?

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pedro84 · ‎03-04-2020

Yeah it is ....had it 4 days ......sent old phone to 02recycle and instead of offering the 138.00 they have offered 13.80 coz apparently there is a security lock on it so I want to cancel.my new one and just use my old s9+ when it returns

pedro84 · ‎03-04-2020

Tried ringing them but with this virus kicking about no one is there to answer my call

jonsie · ‎03-04-2020

You need to keep trying

8am is the best time

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pedro84 · ‎03-04-2020

Cheers jonsie thanks alot...will let you know how i get on

MI5 · ‎03-04-2020

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Return my new phone

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