Return Phone

PSF · ‎31-03-2020

I've just upgraded my contract and phone but would like to return it. Obviously O2 are prioritising more urgent calls and having tried the email address and recieved a response that this service has been shut down and the website has no details apart from saying contact us, I'm now stuck not knowing who or how to contact them. Any suggestions welcome. Thanks

MI5 · ‎31-03-2020

@PSF

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎31-03-2020

@PSF

You have to keep trying Guide: How to find help & contact O2

8am is the best time

Veritas Numquam Perit

PSF · ‎31-03-2020

Thanks for the link. Couldn't find that at all on the site.

MI5 · ‎31-03-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

PSF · ‎31-03-2020

Thanks. Will try in the morning or use the PDF that @MI5 has posted

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