cancel
Showing results for 
Search instead for 
Did you mean: 

Return Phone Please!!!!!!

Byrnesie
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I need to return the phone I purchased one week ago as it is not what I want.  It is impossible to get any response from anyone in terms of policy and procedures.  I went to an O2 store and they informed me that they do not accept returns, and to call 202.  I have done this, they hang up!  I am now on the 'Sales' line believing they will gladly respond, I have been in a queue now for over 30mins, they clearly only negotiate sales on line, or in store, but nothing else.  How Do I Return My Phone?????? Please Help 

Message 1 of 3
47 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 86580 Posts
  • 594 Topics
  • 4985 Solutions
Registered:
2 REPLIES 2

madasaf1sh
Level 61: Brainiac
  • 4411 Posts
  • 29 Topics
  • 1233 Solutions
Registered:

@Byrnesie 

 

The only way is to call 202 or 0344 809 0202 and call waits are high at the moment due to demand and it been peak time to call. 

Best time to call is 8am

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
43 Views

jonsie
Level 94: Supreme
  • 86580 Posts
  • 594 Topics
  • 4985 Solutions
Registered: