cancel
Showing results for 
Search instead for 
Did you mean: 

Retrieving a conversation from January 2021

Gary07
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi everyone, 

I desperately need to retrieve one conversation I have had with a client in Janyary 2021 to prove that the client has falsified information of what was said over the phone. Is there any way of retrieving it and getting a copy of the recording? I think the police seem to do it somehow?

I would be grateful for any information. 

Thanking you in anticipation of your reply.

Message 1 of 4
962 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152877 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

@Gary07 

O2 don't record calls.

The only way to get recordings is to record the calls yourself, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
955 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 152877 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

@Gary07 

O2 don't record calls.

The only way to get recordings is to record the calls yourself, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
956 Views

Bambino
Level 86: Prestigious
  • 24563 Posts
  • 1077 Topics
  • 3846 Solutions
Registered:

@Gary07 What you're asking for is impossible. The amount of data that would have to be stored to save every conversation every customer made in the last six months is astronomical. Even the police couldn't pull that rabbit out of the hat.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 4
953 Views

Gary07
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for your reply, just wondered if miracles still happen!
Message 4 of 4
914 Views