Solved: Retrieving a conversation from January 2021

Gary07 · ‎22-06-2021

Hi everyone,

I desperately need to retrieve one conversation I have had with a client in Janyary 2021 to prove that the client has falsified information of what was said over the phone. Is there any way of retrieving it and getting a copy of the recording? I think the police seem to do it somehow?

I would be grateful for any information.

Thanking you in anticipation of your reply.

MI5 · ‎22-06-2021

@Gary07

O2 don't record calls.

The only way to get recordings is to record the calls yourself, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-06-2021

@Gary07

O2 don't record calls.

The only way to get recordings is to record the calls yourself, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-06-2021

@Gary07 What you're asking for is impossible. The amount of data that would have to be stored to save every conversation every customer made in the last six months is astronomical. Even the police couldn't pull that rabbit out of the hat.

I DO NOT WORK FOR O2

Gary07 · ‎23-06-2021

Thanks for your reply, just wondered if miracles still happen!

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