Solved: Retrieve old text and voicemails

Anonymous · ‎26-09-2016

Hi
I need to retrieve old text messages and voicemails that have never reached my phone.
My sim card wasn't in my phone for the last 5 months as i was travelling.
Ho can i retrieve the texts and voicemails / calls i missed during that time ?
Thank you

MI5 · ‎26-09-2016

If not delivered within 30 days they will expire naturally unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Martin-O2 · ‎26-09-2016

@Anonymous Was the sim a contract of Pay & Go?

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adamtemp64 · ‎26-09-2016

I believe they time out so may not be retreivable

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Cleoriff · ‎26-09-2016

Just an idea but couldn't this be done by accessing network account via PC?. Probably not ...but I'll let @MI5 advise here...

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MI5 · ‎26-09-2016

If not delivered within 30 days they will expire naturally unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-09-2016

@MI5 wrote:
If not delivered within 30 days they will expire naturally unfortunately.

Thanks for the confirmation Rich...

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MI5 · ‎26-09-2016

MMS messages expire after 10 days though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-09-2016

@MI5 wrote:
MMS messages expire after 10 days though.

I found that out to my cost one year when abroad and refusing to turn mobile data on...lost a pic which would have made my day. My son sent it again when I got home...

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jonsie · ‎27-09-2016

On O2's systems voicemail and sms could be retrieved going back months but only if they had been delivered to the phone. Not sure if that's the case now though or whether anyone could help in customer service. When I worked there we could refresh the mailbox and messages would be resent to the phone.

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MI5 · ‎27-09-2016

Like you say, they had to have been delivered to do that.
If they go undelivered past the cut off, that's the end of them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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