Restrictions on my phone

[SteveSARAH22]

I messaged on Sunday to say I couldn’t pay my bill I was told on line not to worry and it would be put back by a month so why have I had restrictions on my bill which is the first time in go knows how many years 

[Bambino]

@SteveSARAH22 This is not O2. This is a customer community.

Whoever told you there wouldn't be restrictions was lying to you. There's no such thing as something for nothing.

You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302

If you have no phone to use download Skype to call free: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support