You need to speak to the payment management team @Victorialousie8
They can be reached by calling them on 0800 902 0217, which you can call using Skype as it is an 0800 number.
Guide: A Guide to Skype
Alternatively you can message o2 using social media - links below.
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
