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Level 1: Joiner
Posts: 1
Registered: ‎21-10-2019
Accepted Solution

Restriction

I seem to have a restriction on my account but my bill has been paid
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Restriction

@Esmaemorris 

Try rebooting your phone but it can take up to 24 hours for restrictions to be released after payment.

If no luck, contact customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,654
Registered: ‎31-03-2010

Re: Restriction

@Esmaemorris Was your payment late? If you're paying manually every month you should think about setting up a Direct Debit to avoid problems like this.

I DO NOT WORK FOR O2

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Restriction

@Esmaemorris 

In case it doesn't have anything to do with your account, check for network issues here O2 Service Status and see help here Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)