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Restoring iPhone

Pip1980
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I originally had a 2nd contract for my daughter. I then upgraded that number to an iPad contract and her dad took out a new contract. On that phone she continued to use her Apple ID for the iPad number on the new contract her dad set up. She lost her phone and I bought a replacement but she is unable to restore the phone because her Apple ID is linked to the number now connected to the iPad. When it says it’s sending a code to the “trusted” number which is now the iPad nothing comes through. Please help a very frustrated mum of teen without a phone
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Cleoriff
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@O2Emma  are you able to help @Pip1980?

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jonsie
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@Pip1980 

Put the ipad sim into a phone to receive the code

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O2Emma
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I can try @Cleoriff grin

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O2Emma
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Hi @Pip1980 are you able to put the ipad sim into a iphone to receive the code ?

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jonsie
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@O2Emma wrote:

Hi @Pip1980 are you able to put the ipad sim into a iphone to receive the code ?


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O2Emma
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yes snap @jonsie grin

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