Resolved - O2 to O2 number transfer issue

[LisaT2]

I have been trying to migrate an O2 pay monthly number to my new O2 pay monthly sim contract.

Transfer was requested on 26th July. Old number was cut off and by the 28th the number still hadn’t transferred to my new sim. Called O2 again and they said it was transferring and to wait a few more hours. New sim number was then cut off, but still no transfer.

I have contacted O2 online agents multiple times now as I’m now unable to make any phone calls and they keep telling me to wait 24 hours, reinsert sim or restart phone.

anyone else had this issue or advise what I can do next?

**update - number transferred as soon as I posted this**

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[LisaT2]

Resolved as soon as I posted this! 😂

[TomaszLubin]

Yes I have the same problem, my wife actually.  She is waiting 5 days