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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: Requesting a specific mobile number (last few digits) - who do I contact?

Apologies @busybeeathome I'm a bit late to the party here. Did you still need some help with this or are you sorted now? 

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Level 1: Joiner
Posts: 12
Registered: ‎29-08-2019

Re: Requesting a specific mobile number (last few digits) - who do I contact?

[ Edited ]

Hi @Martin-O2 

 

I still don't have a solution. The customer service team have since told me they can offer this service, and said they asked me to hold whilst I was transferred to the relevant team. I did, for 35 minutes, and the line went dead with no answer or message at the other end, just the dead tone.

 

I appreciate the teams are busy, but what is most frustrating is the lack of clarity around whether it's possible or not. I've just had so many mixed messages from the teams at O2 and chat/customer service / twitter all say different things. 

 

I have, however, since purchased a personalised number from another network - it was really easy and I just pay for it through my bill. The whole process took about an hour, and was all done via email.

 

I would still be interested in purchasing a number from O2 and the prices - IF this is something you offer. If it isn't, the teams really shouldn't be sending me round and round to different departments - there's clearly some process or information informing the members of the team that it's possible, otherwise they wouldn't say it was - surely.

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Level 9: Fired up
Posts: 124
Registered: ‎10-09-2014

Re: Requesting a specific mobile number (last few digits) - who do I contact?

[ Edited ]

It is possible. I know this as I used to do this when i worked for o2.

The number your after would probably be a silver class number which was at the time £250.

The process involves the o2 adviser picking the most recent prefix number available which i think is 07936 going by your previous post and they then add on the last 6 digits to this that you need to see if this number is free/not in use on the ABS system. It may be that the number may not be available so would be good to come up with a few permatations of this until they find one which is first of all available and is also a pay monthly number on that system.

Its a service that was rarely asked for hence why the agents you speak to have no clue what to do.

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Level 1: Joiner
Posts: 12
Registered: ‎29-08-2019

Re: Requesting a specific mobile number (last few digits) - who do I contact?

[ Edited ]

Thanks for your input. It's good to know that it's possible (or was). I've spoken to an O2 employee in store since they re-opened as I needed to get my phone repaired anyway. He has told me that a team can select a number and they can search from all of the available O2 numbers in the unused directory. It just needs to be a number that has not been used for a certain period and is back in the 'general pool'.

 

He said there's no way of doing it in store just now but customer service can, but they're only dealing with urgent enguiries just now. Whilst it's totally understandable, I  bet I get a "no" when I call after all this. 

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Level 1: Joiner
Posts: 12
Registered: ‎29-08-2019

Re: Requesting a specific mobile number (last few digits) - who do I contact?

[ Edited ]

I know there are so many other things going on right now, but I'm just asking if anyone at O2 can help me with this. Hope things are all okay.

 

@Martin-O2 

 

Thank you @bigdavie88  for posting - you didn't have to, so thanks!

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Level 26: Upbeat
Posts: 1,078
Registered: ‎04-04-2012

Re: Requesting a specific mobile number (last few digits) - who do I contact?

[ Edited ]

@busybeeathome

 

Out of curiosity which network offered you the gold number and paying for it via your bill?


As @bigdavie88 said o2 used to offer this service, and at a cost, but it was very rarely used.

I have just had a look on of our o2 price lists and it is only available to Enterprise Customers and the last costs where (from April 2019)

Gold Number £690+vat
Silver Number £440+vat

The best way to do it nowadays is to go on ebay and see what numbers are available and buy it as a PAYG sim card and port the number in.

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