Request to Apply SIM Offer to My Current Number

[massi3641]

Hi,
Yesterday I visited your store and placed an order for home broadband. Your staff told me I’m eligible for a Volt offer—250GB for £12—because I’m getting broadband with you.

The assistant tried to apply the offer, but registered it under a different number and couldn’t move it to my own number. She said she cancelled it, but I’ve received an email showing it was activated on the other number.

I would like the Volt offer (250GB for £12) applied to my original number, since I’m now an O2 broadband customer and was promised this in-store.

Thanks

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2