I have a 02 pay monthly contract for many years. In February 2023 I got a letter from o2 saying that I was behind on payments on a new account. I rang straightaway to say I knew nothing about the new account and that it was fraud. I was told it would be referred to the fraud team, that I should try not to worry about the letters, ignore them and that it would be sorted, possibly taking a couple of months. I have rung multiple times, I keep being told it will be escalated in 48 hours. Four months later I still haven’t heard from the fraud team and my case has been referred to a debt collection company. I don’t know what else to do. Ringing o2 gets me nowhere.
