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claire17 · ‎26-08-2020

I stupidly smashed my Samsung galaxy note plus 5g and spoke to 02 today who have sent a replacement is that a temporary phone until they see if my phone is fixable? Thanks

MI5 · ‎26-08-2020

@claire17

I guess it's an insurance replacement which will be yours to keep.

You'll need to handover your damaged one when the courier brings the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-08-2020

@claire17

I guess it's an insurance replacement which will be yours to keep.

You'll need to handover your damaged one when the courier brings the new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

claire17 · ‎26-08-2020

Thanks for your help

MI5 · ‎26-08-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎26-08-2020

@claire17 Make sure you remove the sim from your damaged phone before sending it off.

I DO NOT WORK FOR O2

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