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Replacement sim

Nifty_50
Level 1: Joiner
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Hi all

i have received a replacement sim for the one I lost and have put it in the phone. 
it won’t let me make calls or send texts because it says I have an outstanding bill but  it’s all paid up to date and the next amounts are due 15th October (airtime) and 21st October (device plan).

Have I done something wrong? I turned the phone off and on again but no difference.

I don’t understand it at all.

any help would be appreciated, thank you in advance .

sharon

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MI5
Level 94: Supreme
  • 121868 Posts
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@Nifty_50 

You need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121868 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@Nifty_50 

You need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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