Solved: Replacement phone

Anonymous · ‎05-10-2017

Hi, Im just wondering what is an acceptable amount of time to have to wait for my replacement phone when claiming on my insurance. I have liaised with the insurance firm directly and they have told me my claim has been approved however they are out of stock on my device. They have offered me a replacement which ive never heard of and just want to have the same device that I claimed for. What would be the time frame that is acceptable as im paying a fair bit for my monthly tariff and my replacement phone is a relic which to be frank is... well; crap.

My phone was sent away nearly 2 weeks ago.

Much obliged

P

MI5 · ‎05-10-2017

The normal turnaround is 24-48 hours for a replacement, however, as they are out of stock and you have refused the suggested alternative (quite within your rights to do so), the wait can now be indefinite until stock is sourced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-10-2017

The normal turnaround is 24-48 hours for a replacement, however, as they are out of stock and you have refused the suggested alternative (quite within your rights to do so), the wait can now be indefinite until stock is sourced.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-10-2017

They will have to source a reconditioned phone and unfortunately there is no timescale....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-10-2017

thanks

Anonymous · ‎05-10-2017

thanks

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