Replacement handset

[Omg]

Good afternoon, I trust you are well?

I have 3 accounts on o2 and have done so for a number of years. Recently my wife lost her Samsung Galaxy S9. We reported to o2 and a new sim card was sent out, which she has continued to use in an old handset.
Is there any options available to me to get my wife a better replacement phone? The account in question is for the number xxxxx xxxxxx.
Kindest regards
xxxxxxx xxxxxx.

[mod edit: please do not post personal information on the public board. Thanks!]

[MI5 · Accepted solution]

@Omg 

You will need to look at your upgrade options in your MyO2 or buy a sim free phone outright from somewhere like Amazon etc.

PS. This is a public forum, not O2, so please edit your post to remove phone number to avoid spam.

[liggerz87]

You could also look up samsung track my phone and try google track phone might have both of those activated and may w be able to see were it was