Replacement Yop-up card

[Anonymous]

Somebody please help me swim through this O2 help treacle!

My Top-up card is slightly damaged and often cannot be read to activate its purpose. 

How do I get a replacement ? What is the process ? Can this be facilitated on-line?

[Cleoriff · Accepted solution]

Hi @Anonymous You can't get a top up card online as far as I am aware. The easiest way is to pop in to a local O2 store and pick one up there

Meanwhile there are a variety of ways to top up here. Scroll down to PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Or here http://www.o2.co.uk/topup

[MI5]

Not even sure they issue top up cards anymore.

[Cleoriff]

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@MI5 wrote:
Not even sure they issue top up cards anymore.

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They are still showing on the official O2 link I posted.....

"E-Top Up card

To top-up, hand over your e-top up card at any O2 shop or other store with the green top-up logo. You can pay by cash, credit or debit card and can top up between £10 and £50. You can also use the same card again and again"..(Though they don't actually say where, or if you can get a replacement).

I did notice them on a well known auction site...However, there are so many easier ways of topping up nowadays ...

[jonsie]

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@MI5 wrote:
Not even sure they issue top up cards anymore.

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They definitely don't. Ebay maybe but I begrudge fools trying to extract money for something that was free. 

[Marjo]

Hey @Anonymous, how are you getting on? Did you check out the other top-up methods mentioned above in case any of those would work for you?

In the meantime @MI5, @Cleoriff, @jonsie I'm just checking with O2 in case there have been any changes to the top-up card, if it's still being issued - I'll post back when I hear more so you'll be aware too.

[Marjo]

Hey guys, just revisiting this for a quick update confirming that O2 does indeed still have the top-up card as an option. They don't normally send them out but they should be available at local stores to pick up.