Replacement SIM required for my elderly Father

[BJW]

My Father needs a replacement SIM for his new phone but due to ill health is unable to attend a store.... I have Power of Attorney that needs to be registered on his account so I can deal with this matter urgently. His old phone is broken and SIM too large for the new phone so he is without a mobile which in his circumstances is a necessity ..my local store couldn't help and referred me back to you who referred me to my local store in the first place... please advise urgently 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@BJW 

Firstly check if the old sim can be converted.

If not, you can order a new sim from customer services as long as you know the account name, number and security word.

Message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this