Re: Replacement SIM not working

Sabzxo16 · ‎21-03-2020

I lost my phone and ordered a replacement SIM with the same number I've received the SIM and it's working fine in the phone but I've not been able to make calls I'm supposed to have unlimited calls and its not even letting me call o2 on 202 it's just beeping and going off can someone please help I have no credit and online chat is offline don't know what to do

MI5 · ‎21-03-2020

@Sabzxo16

There will be a block on your SIM and your account.

Contact customer service or pop in store to ensure both bars are lifted Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎23-03-2020

Hey @Sabzxo16 were you able to get your sim working again?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Sabzxo16 · ‎23-03-2020

Yes thanks i phoned o2 I had to wait till 3pm till everything started working

O2

Replacement SIM not working

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived