on 17-12-2014 10:04
Sorry to hear you're having trouble. Let us know how you get on in the store today as everyone here has mentioned (thanks everyone!)
If you're still not sure as to what is happening after that, l will see if there are any other options.
on 17-12-2014 12:24
They wanted to charge me and I made them look up the history of O2's pathetic attempt to do the simple task of sending a replacement sim and the fact they were not busy they said they would wave the £10 charge.
So 10 days since i reported my phone lost and asked for a new sim I finally have a phone.
However all my contacts saved on my sim are gone. Hopefully I can find a back up from my old phone on my home PC as that wwas also a Sony.
Total failure by O2 on every level!
on 17-12-2014 13:13
I'm really hoping I can retieve my contacts from my last back up of my old phone. Never happened before that my sim contacts have been wiped.
Some people I only had the contact on my phone so I may have lost some people for ever!
on 17-12-2014 13:20
on 17-12-2014 14:14
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-12-2014 14:41
Very glad to hear the O2 store was at least able to give you a working sim. You really shouldn't have had to go through all that hassle and aggravation. It should have been a simple process, and the store saying they would waive the fee for the sim was, quite frankly, just bull. Contract customers should never have to pay for a new sim. Sorry about your contacts, but for future reference, the best way to ensure you never lose them again is to set up a Gmail account and store your contacts there. Should you ever have the misfortune of losing your phone again, or you decide to buy a new one, your contacts will transfer to your new phone in the blink of an eye.