Solved: Replacement SIM card

Arielathekitten · ‎03-08-2020

Hi, I have o2 mobile broadband and the sim card in the WiFi dongle is damaged. Ive been trying to find out how to order a replacement SIM so I can start using it again. It is a monthly contract not pay as you go.

I've tried looking on help but all it says if lost or stolen no other.

Tried online chat but not available.

Any help would be greatly appreciated.

MI5 · ‎03-08-2020

@Arielathekitten

You can call into any O2 store or try these numbers to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2020

@Arielathekitten

You can call into any O2 store or try these numbers to call Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-08-2020

How did you get on with this @Arielathekitten? Did you manage to get hold of a replacement sim?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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