Replacement SIM card

[Anonymous]

Hi,

after waiting 10 days my replacement SIM card finally arrives and it doesn't work! I get “SIM not provisioned. Error MM2” which when I google it I get that I have to go to O2 and enter my mobile number and they will text me a code.

Of course no code arrived as MY SIM DOESN'T WORK. What sort of dodgy thing is this?

Is this because I am on a package they no longer offer and want me to leave O2?

How do I get my phone working? Lord knows how many texts and calls I have missed, especially in the weeks coming up to xmas!

Frank

[Anonymous]

Been told not to by O2 and told to pay £10 in store. I pass an O2 store daily but they won't do anything without charging me.

[Anonymous]

Hi

Ok.

When you called O2 to register the loss they will have placed a bar on your account and lost phone.

You need to ring them to remove this bar on your account before any new SIM card will work.

[Anonymous]

in theory that maybe their opening hours. But they send you an email asking for details, but as I can only access email at home as I have no working phone I can't reply until 6:30 and then they don't reply until sometime the next day. And it's always a barely legible reply.

[Anonymous]

---

@Anonymous wrote:

Been told not to by O2 and told to pay £10 in store. I pass an O2 store daily but they won't do anything without charging me.

---

This is for PAYG SIM cards only when someone wants to join O2. £10 is asked for before leaving the shop. The credit is then used by the new customer to pay for services. 

[Anonymous]

they didn't bar the phone as I don't get my phones through them.

I have contacted them about the new sim finally arriving. No reply.

As I said I can't call. Shouldn't even be on here!

[Anonymous]

---

@Anonymous wrote:

in theory that maybe their opening hours. But they send you an email asking for details, but as I can only access email at home as I have no working phone I can't reply until 6:30 and then they don't reply until sometime the next day. And it's always a barely legible reply.

---

As far as I'm aware O2 closed down email support contact sometime ago even tho the link is still available.

I tried and recieved a reply saying that the service was now closed. 

[Anonymous]

---

@Anonymous wrote:

they didn't bar the phone as I don't get my phones through them.

I have contacted them about the new sim finally arriving. No reply.

As I said I can't call. Shouldn't even be on here!

---

If you visit an O2 store they will let you use their in store phone to remove the bar on your pay monthly account. 

[Anonymous]

Their email account 'socialqueries@o2.com' still is active. That was from my complaints on twitter.

The only thing I haven't tried to get this sorted through was facebook, been in person told to go away unless I give them £10, phoned, live chatted, tweeted. Still took 9 days to get a replacement sim and now trying to get it working.

I have emailed, called and tweeted them & DMd them on twitter. No answer to the call as called after 6:30pm and before I left to work and can't check the others as I have no working phone.

[Bambino]

---

@Anonymous wrote:

Their email account 'socialqueries@o2.com' still is active. That was from my complaints on twitter.

The only thing I haven't tried to get this sorted through was facebook, been in person told to go away unless I give them £10, phoned, live chatted, tweeted. Still took 9 days to get a replacement sim and now trying to get it working.

I have emailed, called and tweeted them & DMd them on twitter. No answer to the call as called after 6:30pm and before I left to work and can't check the others as I have no working phone.

---

You need to go into your local O2 store and explain the situation again. Bring the sim and any correspondence you received in the mail with you. Tell them this is a replacement sim for a lost phone on a Pay Monthly contract. Make sure you bring proper identification with you. They should be able to look up your account on their computer, and issue you with a working sim right then and there. You are a contract customer. There should be no charge for the sim. The sim may not activate immediately, but if done in store it usually doesn't take long.

[Cleoriff · Accepted solution]

If honest, your best bet is to call instore as I suggested previously. You are getting very little joy via other routes and as you say you need a working phone. Best of luck with this....