Solved: Re: Replacement Phone but... - O2 Community

I had my phone sent for a warranty repair and it was returned today along with a letter saying it was a replacement phone with a different IMEI but the phone still had the security ring I had stuck to the back of the phone that is close to impossible to remove without breaking the ring.

The phone is a sealed unit so how can a replacement phone have my original stuck on ring still on it?

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Registered: 04-04-2012

Sounds like they replaced the motherboard into your old phone case - has the problem been fixed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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144134 Posts
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Registered: 04-04-2012

Sounds like they replaced the motherboard into your old phone case - has the problem been fixed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 2 of 7

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Hi, yes. The original problem was a software fault and it wouldn't boot. This one does turn on.

The IMEI is different and the ding in the volume button I made when I dropped it a few months ago is gone.

Great service, I only took it into the o2 store last Saturday.

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Registered: 04-04-2012

They may have just swapped your rear case thinking you wouldn't want to loose the ring.
Quite thoughtful really and great to hear you got good service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Registered: 04-04-2012

Just another thought - if you have insurance, tell them about the new IMEI number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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I don't - my middle name is Careful...

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144134 Posts
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Registered: 04-04-2012

LOL, no worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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