Replace my damaged SIm

[Robert55]

I dropped my phone in a river. Phone ok but sim isnt. Ordered replacement on line and it said it would send text to confirm - nothing arrived - tried twice more. No text with rewuiy code. Help

[MI5]

@Robert55 

Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype: Guide: A Guide to Skype 
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Bambino]

@Robert55 Highly doubtful that your phone is okay. You'll just have to wait and see, and while you're waiting check your insurance, if you have any.