Renting a phone while my HTC is in for repair

[andrewmorris197]

Hi, I've got an HTC 10 on O2 that was previously repaired by Carphone Warehouse (battery not holding a charge).

It's not not charging at all and will have to go back for repair.

I don't wish to use Carphoen Warehouse again - service was awful and the "loan phone" provided was so bad it was literally unusable.

Does O2 provide a service for renting a decent smartphone to use during a repair period? Any details provided would be appreciated.

Many thanks.

[MI5 · Accepted solution]

Unfortunately not.
You can borrow a very basic phone from an o2 shop if you put your phone in for repair to O2.
There is a £25 refundable deposit for this, but o2 repairers don't have a very good rating on here so we always recommend go to the manufacturer for repairs under warranty.

[Anonymous]

You could buy a cheap basic phone to tide you over while it’s repaired & put your sim in it

[andrewmorris197]

Thanks, I'd honestly never thought of that. 

[MI5]

A cheap basic phone won't be much better than the loan phone from O2 or CPW though.
You'll need to spend a reasonable amount of money to get something that you won't be wanting to throw at the wall!

[andrewmorris197]

Re my last comment - I was being sarcastic

[MI5]

I did wonder, but it's always difficult to tell when you're just reading words on a page

[jonsie]

Hi I knew....I thought it prudent that I zip due to my sardonic wit.....😉

[Cleoriff]

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@andrewmorris197wrote:

Re my last comment - I was being sarcastic

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No idea why you would feel the need for sarcasm. People are just trying to help and offer their advice...

[Anonymous]

O2 were going to charge me £25 deposit for a rental phone, but then suggested I buy the doro from them at £1.99.. which I still have have as a back up.. bargain!