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Renting a phone while my HTC is in for repair

andrewmorris197
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Hi, I've got an HTC 10 on O2 that was previously repaired by Carphone Warehouse (battery not holding a charge).

 

It's not not charging at all and will have to go back for repair.

 

I don't wish to use Carphoen Warehouse again - service was awful and the "loan phone" provided was so bad it was literally unusable.

 

Does O2 provide a service for renting a decent smartphone to use during a repair period? Any details provided would be appreciated.

 

Many thanks.

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MI5
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Unfortunately not.
You can borrow a very basic phone from an o2 shop if you put your phone in for repair to O2.
There is a £25 refundable deposit for this, but o2 repairers don't have a very good rating on here so we always recommend go to the manufacturer for repairs under warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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Unfortunately not.
You can borrow a very basic phone from an o2 shop if you put your phone in for repair to O2.
There is a £25 refundable deposit for this, but o2 repairers don't have a very good rating on here so we always recommend go to the manufacturer for repairs under warranty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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Anonymous
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You could buy a cheap basic phone to tide you over while it’s repaired & put your sim in it

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andrewmorris197
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Thanks, I'd honestly never thought of that. 

 

 

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MI5
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A cheap basic phone won't be much better than the loan phone from O2 or CPW though.
You'll need to spend a reasonable amount of money to get something that you won't be wanting to throw at the wall!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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andrewmorris197
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Re my last comment - I was being sarcastic

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MI5
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I did wonder, but it's always difficult to tell when you're just reading words on a page wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Hi I knew....I thought it prudent that I zip due to my sardonic wit.....😉

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Cleoriff
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@andrewmorris197wrote:

Re my last comment - I was being sarcastic


No idea why you would feel the need for sarcasm. People are just trying to help and offer their advice...

 

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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O2 were going to charge me £25 deposit for a rental phone, but then suggested I buy the doro from them at £1.99.. which I still have have as a back up.. bargain!

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