Solved: Renewing payment details

DebbieS · ‎22-08-2019

Hi I pay £10 monthly for my grandsons phone, this month the top up didn't go through as my debit card has expired. How do I put my new details in, and do I have to do a separate top up for this month?

Thank you

MI5 · ‎22-08-2019

Hi @DebbieS

You can update your card details in the MyO2 for the account http://www.o2.co.uk/myo2 or by calling customer services Guide: How to find help & contact O2

You'll need to do a seperate top up in order for the allowances to start today Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-08-2019

Hi @DebbieS

You can update your card details in the MyO2 for the account http://www.o2.co.uk/myo2 or by calling customer services Guide: How to find help & contact O2

You'll need to do a seperate top up in order for the allowances to start today Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎23-08-2019

Welcome to the community @DebbieS !

Good information above from @MI5 . Let us know how you get on and if you have any additional questions the community could help with.

And enjoy your weekend!

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