on 13-11-2013 11:16
on 13-11-2013 11:16
Hi,
My contract will renew tomorrow and I am able to upgrade my handset which I was just intending to do right now.
As a previous PAYG user, my query is, will my current phone continue to work as normal right up until I have turned on the new upgrade? Or is there a chance I could lose access on my current phone once a new one has been dispatched? As I'm way on business in a couple of days it's a bit of a dilemma and not a risk I would like to take without being sure.
Solved! Go to Solution.
on 13-11-2013 11:21
on 13-11-2013 11:21
If your new phone takes the same sized sim card there should be no break in your service. If you have to change sims, there can be a break of up to 24 hours before the new sim is activated, but it's normally quicker than that. You will need to use the swapmysim service online, or go in store and they will do it for you there.
13-11-2013 11:19 - edited 13-11-2013 11:23
13-11-2013 11:19 - edited 13-11-2013 11:23
on 13-11-2013 11:21
on 13-11-2013 11:21
If your new phone takes the same sized sim card there should be no break in your service. If you have to change sims, there can be a break of up to 24 hours before the new sim is activated, but it's normally quicker than that. You will need to use the swapmysim service online, or go in store and they will do it for you there.
on 13-11-2013 11:29
on 13-11-2013 11:29
Thanks
I have just looked at the upgrades page and to my surprise it seems like I would have to pay extra for a new handset upgrade. I assumed I could continue paying the same bill as I am currently with a newer phone. I know nothing is free nowadays, but I expected some sort of package deal like when I signed up 24 months ago.
Current phone is a Galaxy S2 and the phone I'm looking at is the S4.
on 13-11-2013 11:34
on 13-11-2013 11:34
on 13-11-2013 11:40
on 13-11-2013 11:40
Realised after I posted where I purchased the original contract and have already found a much more suitable upgrade deal there. Thanks again.
on 13-11-2013 11:44
on 13-11-2013 11:44
on 13-11-2013 11:48
on 13-11-2013 11:48
14-11-2013 13:22 - edited 14-11-2013 13:23
14-11-2013 13:22 - edited 14-11-2013 13:23
Ordered the upgrade yesterday and then last night received a few texts which were suggesting internet based settings were being updated. Bit strange considering I am still using my current phone and nothing appears to have changed.
New phone just arrived complete with new sim card. My question now is, could I just use my old sim card in the new phone? New phone is on a 4g tariff, but old phone is not.
Edit to add that new phone is a Galaxy S4.
14-11-2013 13:28 - edited 14-11-2013 13:29
14-11-2013 13:28 - edited 14-11-2013 13:29
If your old sim card isn't a 4G one you will need the new one.
You can move your number to the new one here: