This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Removing one phone from my account

mick8
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎28-07-2021 12:16

on ‎28-07-2021 12:16

I dont want to cancel my contract for starters.

I have two phones and numbers on my account.

I want to remove one but keep the other one.

I know there will be an outstanding charge on the other phone (device plan) which I can settle.

I a trying to work out how to do this or talk online to someone but to no avail.

Can anyone help?

Message 1 of 2
1,654 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151885 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎28-07-2021 12:21

on ‎28-07-2021 12:21

@mick8 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
1,651 Views
Top