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Remove cap/ buffer

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Ls2
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on ‎01-07-2020 22:56

on ‎01-07-2020 22:56

Hi I seem to have a buffer or cap on the extra I can spend on my phone. So if I enter a text competition I get a message saying I can’t enter again ect. How do I remove this
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MI5
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on ‎01-07-2020 23:02

on ‎01-07-2020 23:02

@Ls2 

You need to call customer service to change or remove a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-07-2020 23:02

on ‎01-07-2020 23:02

@Ls2 

You need to call customer service to change or remove a spend cap.

Guide: Spend Caps & Charge to Mobile on O2 

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rachelgrimshaw
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on ‎02-07-2020 02:24

on ‎02-07-2020 02:24

How do I add a spend cap to my phone bill
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MI5
Level 94: Supreme
In response to Rachelgrimshaw
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on ‎02-07-2020 07:03

on ‎02-07-2020 07:03

@Rachelgrimshaw 

Same answer as I gave above Guide: Spend Caps & Charge to Mobile on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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