cancel
Showing results for 
Search instead for 
Did you mean: 

Regarding using my insurance for my phone

Helpp
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hiya can you help as I’m looking to get my phone fixed due to an accidental breakage which resulted in the screen being smashed and also the back of the phone it’s self is also cracked how do I get it fixed? As I can’t seem to find an option to replace the said phone. Thanks 

Message 1 of 2
28 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 61: Brainiac
  • 4370 Posts
  • 29 Topics
  • 1211 Solutions
Registered:

@Helpp 

 

You will need to contact customer services, and they will be able to make the arrangements depending on your policy.


Just remember there will be an excess to pay to have it repaired if covered

 

You can call customer services on 202 or 0344 809 0202 and they will be able to assist you further

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
25 Views
1 REPLY 1

madasaf1sh
Level 61: Brainiac
  • 4370 Posts
  • 29 Topics
  • 1211 Solutions
Registered:

@Helpp 

 

You will need to contact customer services, and they will be able to make the arrangements depending on your policy.


Just remember there will be an excess to pay to have it repaired if covered

 

You can call customer services on 202 or 0344 809 0202 and they will be able to assist you further

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
26 Views