Regarding deduct £30 Pound upfront but device purchase not done

[Shraddha]

I want to purchase mobile phone I phone 15 pro max payment process done deduct £30 after deduction some of credit checking process is failed. how can I recover my amount £30

[madasaf1sh]

@Shraddha 

You will need to wait for YOUR bank to release it back to you, this can take between 24hrs and 14 days (although they can make you wait 60days as per the card scheme rules) depending on who you bank with. There is nothing o2 can do as they dont have your money..