on 20-09-2020 16:37
on 20-09-2020 16:37
on 20-09-2020 16:46
It's a catch 22 as although your PAYG balance would be transferred to your contract, it's not actually there at the moment, and the computer is dumb, so it just checks your eligibility for credit.
You could try asking customer services to refer your case to the credit referrals team and if the appeal is successful, a note will be placed on your account allowing the change of contract for you.