Refurbished phone battery life on arrival

[Paul_0000]

Hi, I received my refurbished phone today. Disappointingly my battery life is already down to 88% on day one. My old phone (same phone) is at 84% but that’s 4 years old. Is this at an acceptable level on arrival ? 

[MI5]

@Paul_0000 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Anonymous · Accepted solution]

@Paul_0000 Hi, batteries will run down at slightly different rates, I would go by the total amount of time the battery lasts, also the new phone could be doing more work in the background, and therefore using more power. 

Also, A new battery can take a few charges to become optimally charged. 

[MI5]

@Paul_0000 

Further info on battery health.....

 Apple considers any iPhone with a battery capacity of 80% or above to be in optimal condition.
In fact, Apple feels so strongly about battery health that its 1-year warranty covers any battery at 80% capacity or more. It’s not unusual to see iPhones that, after one year, still have a battery capacity of 95% or above.

https://swappie.com/es/blog/everything-you-need-to-know-about-iphone-batteries/

But if not happy, please reach out to O2 to discuss it.