on 12-04-2022 09:58
I was trying to get a pay monthly phone and they charged me 30£ but the application was not accepted? How do i get my deposit back? It s saying there that they won’t charge you anything until is accepted but they did
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on 12-04-2022 10:00
Check with your bank @Bianca1 as the payment might just be in pending/reserved - which means that it was held in case the actual payment was requested.
It normally takes 5-7 days for the hold to disappear and the money to become free, but if you contact your bank they might be able to speed that up.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 12-04-2022 10:00
Check with your bank @Bianca1 as the payment might just be in pending/reserved - which means that it was held in case the actual payment was requested.
It normally takes 5-7 days for the hold to disappear and the money to become free, but if you contact your bank they might be able to speed that up.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here