cancel
Showing results for 
Search instead for 
Did you mean: 

Refund

Bianca1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was trying to get a pay monthly phone and they charged me 30£ but the  application was not accepted? How do i get my deposit back? It s saying there that they won’t charge you anything until is accepted but they did

Message 1 of 2
321 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12886 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

Check with your bank @Bianca1 as the payment might just be in pending/reserved - which means that it was held in case the actual payment was requested.

It normally takes 5-7 days for the hold to disappear and the money to become free, but if you contact your bank they might be able to speed that up.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
318 Views
1 REPLY 1

gmarkj
Level 66: Unequalled
  • 12886 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

Check with your bank @Bianca1 as the payment might just be in pending/reserved - which means that it was held in case the actual payment was requested.

It normally takes 5-7 days for the hold to disappear and the money to become free, but if you contact your bank they might be able to speed that up.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
319 Views