Refund

[TiaBaba]

• I returned a device almost 3 weeks ago and still haven't received my refund is this normal?

[Cleoriff]

@TiaBaba 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[TiaBaba]

Yes I have done that and the agents keep saying they have filled a refund request but nothing happens. 

[Bambino]

I will tag an O2 online account advisor who hopefully can investigate this for you later this morning. She will be online from 8 am. 

@O2Georgina can you please advise @TiaBaba?

[TiaBaba]

Thank you

[O2Georgina]

Thanks for the tag @Bambino 

@TiaBaba  I will send you a private message now so we can look in to this for you