Refund

[Pat88]

Why has my refund not been issued after almost 5 weeks

[Cleoriff]

@Pat88 

Refund for what? If it's a deposit, they are refunded onto your 4th bill. For anything else you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[Pat88]

It’s for a contract that has ended

[Pat88]

I am fed up trying to contact o2

[Cleoriff]

@Pat88 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.

[MI5]

@O2Lisa 

Can you help @Pat88 here please?

[O2Lisa]

Hi, thanks for the tag @MI5. I will private message you now @Pat88 

[MI5]

Thanks