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Refund

Bartolomej
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Hello

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MI5
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@Bartolomej 

Deposits can be returned on your 4th bill after you've paid in full and on time for the previous 3 months.

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bartolomej
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Hi

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MI5
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@Bartolomej 

Deposits can be returned on your 4th bill after you've paid in full and on time for the previous 3 months.

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bartolomej
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and as nothing shows me that I paid a deposit in my application

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Bartolomej
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how do I know when my deposit will be returned thanks

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MI5
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@Bartolomej 

After you have paid your first 3 bills in full and on time, you can call O2 to ask for your deposit to be returned.

It will then be a credit on your 4th bill.

You can then ask to have it returned to your bank or leave it as a credit to pay your bills from.

Guide: Coronavirus Community Help and Support for numbers to call.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bartolomej
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hi, i have paid three bills payment i want back refunds thank you

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Cleoriff
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Hi @Bartolomej 

This isn't O2, it's a community forum.

If you are talking about a refund on a deposit paid, then this is usually returned on your 4th bill.

You can call O2 to remind them by ising any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

 

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Bartolomej
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how do i ask for it

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Bartolomej
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I paid three bills when we will return the deposit what should I do thank you for the reply

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