Refund

[Matt_Wright]

I've recently switched to another mobile provider, and just had a text from O2 saying my latest bill owes me £13.90 and to request a refund in My O2, or it will carry over to my next bill (I wont have a next bill). When I try and log in to My O2, it tells me the services are not available to me yet. 

How do I sort this?

[MI5]

@Matt_Wright 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@Matt_Wright How did you switch to your new provider? Did you go through the cancellation process?

Cancelling your contract - An updated guide - O2 Community

[MI5]

Account is cancelled and OP is owed a refund.

@Matt_Wright 

If your direct debit is still in place, it should be refunded through that, if not, contact payment management as above,