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Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: Refund

[ Edited ]

It should appear as a credit on the 4th bill if the first 3 are paid on time, and you can then call customer services (numbers in the link already given) and ask for a refund.
If it does not, then you need to call customer services and ask what is going on @Bartolomej.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 14
Registered: ‎06-05-2020

Re: Refund

[ Edited ]

so i have to wait for 4 bills there to appear i have timely payments

Posts: 84,711
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Refund

[ Edited ]
Level 1: Joiner
Posts: 14
Registered: ‎06-05-2020

Re: Refund

[ Edited ]

hello i want a refund

Posts: 117,698
Topics: 576
Solutions: 16,544
Registered: ‎04-04-2012

Re: Refund

[ Edited ]

@Bartolomej 

You'll need to call O2.

No one can refund you here

Guide: Coronavirus Community Help and Support 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 14
Registered: ‎06-05-2020

Re: Refund

[ Edited ]

I can't call call us a refund because of me [personal details removed|

Posts: 101,908
Topics: 770
Registered: ‎14-01-2013

Re: Refund

[ Edited ]

@Bartolomej 

Not sure what type of refund you are looking for but you do need to call O2. We have no access to any account on the community forum.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Edited to ask you to remove your phone number. (Options> Edit)

*The Game Is On*

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Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: Refund

You also need to come back and remove your number from a public forum @Bartolomej otherwise you could end up subscribed to services you don't want or receiving calls you don't need...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 14
Registered: ‎06-05-2020

Re: Refund

what number should i call how to connect connect
Posts: 117,698
Topics: 576
Solutions: 16,544
Registered: ‎04-04-2012

Re: Refund

@Bartolomej 

Many times you have been given numbers to contact O2 on.

They are here Guide: Coronavirus Community Help and Support 

here http://www.o2.co.uk/contactus

and here Guide: How to find help & contact O2 

 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)