I am waiting for a refund from O2. £200 to be precise. This was for a upgrade I paid for. The phone was lost by the O2 courier. O2 cancelled the upgrade and the phone was found and returned to O2.
I then redone the upgrade but had to pay another £200 as it was a new upgrade. O2 promised me the the first £200 would be refunded back into my account within 7 days. It’s now been 2 months and 5 phone calls later and yet as promised no money has been returned.
I have cancelled my DD and now have an over due comment as I’m not prepared to pay them when I'm still owed a lot more.
please can some one help.
Cancelling your DD just means you have to remember to pay the bill every month now, or have a mark against your credit rating for missing payments, and possibly a collection agency hunting for payment - as well as a useless phone with no service, @Gazgoble.
You could contact O2 via social media, links below, or try the relevant freefone number in here after 8am tomorrow: Guide: Coronavirus Community Help and Support - you need to talk to O2, their Payment management team on 0800 902 0217 would be a good start. Good luck!
I will also tag an O2 account advisor who will be on in the morning. She will be able to look into this for you and will send you a Private Message to hopefully get your issue straightened out.
@O2Lisa can you please assist?