Refund from Apple

[Hayley5]

Apple are refunding me back to my bill but I need the cash how do I get it back from o2

[Cleoriff]

@Hayley5 

You need to call O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

[Hayley5]

I’ve tried but they are only taking calls for fraud or stolen phones it just hangs up on me

[Cleoriff]

Then use fraud or lost @Hayley5 

Once you get through they will deal with your query.