Refund for overpayments ?

[Anonymous]

I have an original experia Z, which came on a 24 month contract in march 2013. Now im not into upgrades or the latest things, and just keep a phone until its worn out, and as such , rightly or wrongly i dont pay attention to my monthly payments either.

My issue being that its been pointed out to me that my contract expired in march 2015, so the handset was payed for by that time, yet since that point ( which is some 20 months this month ) i have continued to be charged the full contract amount of £28+vat per month for the umlimited calls/text and 1gb data service, which ive had to use data buy ons when it regularly runs out mid month.

I am not into the technical aspect of phones, so was unaware until a friend explained to me this week that ive basically been hugely overcharged for my service since my contract expired and have never been notified by o2 that this was the case.

Suggestions ? 

[Cleoriff · Accepted solution]

Hi @Anonymous If you dont cancel your contract officially it will continue as a 30 day rolling contract

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You could ring customer services and see if they will refund you http://www.o2.co.uk/contactus

[Anonymous]

Thanks for the reply. I realise that people will just say its my fault for not being on top of it, but i dont think thats fair, as surely when your contract is up, the cost of the handset that was part of the monthly bill should have been automatically removed ?

I will call customer services. I tried the online chat but its constantly saying busy.

thanks

[MI5]

I'm afraid it's up to you to either upgrade or switch to sim only.
O2 won't chase you although I am surprised you haven't been called about upgrading.

[Anonymous]

ok thanks both for your info, much appreciated

[MI5]

The new refresh contracts work the way you suggest now.

[madasaf1sh]

I cant belive no one has mentioned it but the old contracts (pre refresh) didnt have a phone component as part of the monthly line rental, so not sure what discount the OP sees to think he is due. 

It used to be that mobiles where heavily subsidised to the reseller and the reseller was given a nice commission cheque to cover the cost of the device and give somat to the sales person... oh how things have changed. 

[jonsie]

Yes everyone has presumed it's a Refresh contract but if it's the old style contract ie. a single direct debit then the monthly payment would not be reduced therefore no overpayment and no refund due. Perhaps the OP can come back and confirm?

[MI5]

I didn't presume that tbh......