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Refund deposit

CJ_Simpson
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Hello, I was wondering how I could contact o2 to ensure my deposit that I paid at the start of my contract is refunded to my bank account as I do not want it returned as credit. I cannot see anything about this on the website. Am I correct in believing due to covid-19 o2 are not taking calls on this subject?
Thank you for your time.
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MI5
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@CJ_Simpson 

After your third bill it should be returned as a credit on your 4th bill.

You then need to call to request it transferred to your bank account.

Use any number and chose any option to get through Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@CJ_Simpson 

After your third bill it should be returned as a credit on your 4th bill.

You then need to call to request it transferred to your bank account.

Use any number and chose any option to get through Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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CJ_Simpson
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Thanks for the reply, I know that I do not have to wait for the fourth bill because this is my second deposit refund. What I’m after is how to contact them. Furthermore this doesn’t solve my problem if I still can’t contact them after my fourth bill.
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CJ_Simpson
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Thanks for the reply, will give the number a call and update the results.
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CJ_Simpson
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Not sure if I have to tag so @MI5 & @jonsie respectively
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MI5
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All the numbers to try are in the link I gave you in my first reply @CJ_Simpson 

We don't have any other ways to contact them so just keep trying and say anything to get connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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CJ_Simpson
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@MI5 my apologies I completely missed it. I managed to get through and the lady said it goes back on the fourth bill (as you said) and then I can ask for a refund. The thing is I know this to be untrue because I’ve gotten a refund without problem the day after I’ve paid my third bill in the past. Expecting a call from a supervisor later. Thanks for your help!
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MI5
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It's always been on the 4th bill recently @CJ_Simpson but hope they can refund you sooner.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Patel
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When my money is back of down payment for i phone??B coz already done 3 months
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